How to Contact Us

For assistance, contact customer support using the email address or phone number shown on this page.

If your request concerns an order, include the order number and relevant product information.

What to Include

• Your order number where applicable.
• The name or email used for the order.
• The product involved.
• A clear description of the issue.
• Photos where relevant.

Do not send full card numbers, card security codes, payment passwords or one-time authorization codes.

Product Questions

If you have a question about a chess set, domino set, bingo cage, tumbling tower, air hockey game, foosball game, cornhole set or another Celvenna™ product, review the individual product page first.

Order Questions

Orders are generally processed within 2–4 business days. During busy periods, processing may take up to 5 business days.

Order Changes

Contact us as soon as possible if you need to request a change. Changes cannot be guaranteed once processing or fulfillment has begun.

Order Cancellation

Cancellation requests should be made as soon as possible. Cancellation cannot be guaranteed once processing or fulfillment has begun.

Shipping Questions

For U.S. destinations, standard transit is generally 10–15 business days after dispatch.

Contact support if tracking appears unusually delayed.

Damaged Game Boards or Wooden Components

If a board, wooden frame, tower block, game base or another structural component arrives damaged, contact support with order information and photos where helpful.

Missing Pieces

If an item appears to be missing tiles, tokens, markers, dominoes, balls, rings, bags, blocks or other included parts, contact customer support.

Incorrect Product

If the item received does not match the product ordered, contact us and identify both products.

Return Requests

Eligible return requests may be submitted within 180 days after confirmed delivery.

Contact support before sending any product back.

Return Address Notice

The business address shown on celvenna.com is not automatically a product-return warehouse.

Only use the return destination confirmed by customer support.

Refund Questions

Approved refunds are generally processed within 5–10 business days after approval to the original payment method.

Payment Questions

Accepted payment methods may include PayPal, Visa, Credit & Debit Cards, Apple Pay and Google Pay.

Ownership & Operation

Who owns and operates celvenna™?

celvenna™ is owned and operated by Shenzhen Qimao Cultural Communication Co., Ltd.

Shenzhen Qimao Cultural Communication Co., Ltd. operates celvenna.com and is responsible for the operation of the celvenna™ online store and its customer-service activities.

Owner / Representative: Liang Yanhao

Business Address

Room 809, East Tower, Coastal Building, No. 15 Haide 3rd Road, Haizhu Community, Yuehai Subdistrict, Nanshan District, Shenzhen

This address is provided for company identification and is not automatically a return address.