Terms of Use

Website Access · Content · Acceptable Use

Terms of Use

These Terms of Use govern access to and use of celvenna.com, including product browsing, website content, checkout access, communications and acceptable conduct.

01

Acceptance of These Terms

By accessing or using celvenna.com, you agree to these Terms of Use. If you do not agree, please discontinue use of the website.

02

About celvenna.com

celvenna.com is the online storefront for celvenna™ and offers family games, wooden games, strategy sets, tabletop challenges, learning activity products and indoor or outdoor play products.

03

Permitted Website Use

  • Browse products and product information.
  • Review store policies.
  • Place legitimate personal orders.
  • Use checkout features lawfully.
  • Contact customer support for genuine questions.
04

Prohibited Conduct

  • Attempting unauthorized access to restricted systems.
  • Interfering with website operation or security.
  • Introducing malware or harmful code.
  • Submitting knowingly false or fraudulent information.
  • Misusing payment or checkout systems.
  • Impersonating another person or organization.
  • Using automated activity in an abusive or disruptive manner.
05

Website Information

We aim to keep website content accurate and understandable, but occasional technical, typographical or display errors may occur.

06

Product Images

Product photographs are intended to help customers understand appearance, design, included pieces and intended use.

Actual appearance may vary slightly because of screen settings, lighting, wood grain, finish or production variation.

07

Product Safety and Intended Use

Customers are responsible for reviewing product information, age guidance and available warnings.

Games containing small parts, magnets, balls, hooks, rings, cords or other components should be used with appropriate care and supervision where relevant.

08

Intellectual Property

Original website text, graphics, layouts, photographs, branding and other original content may be protected by applicable intellectual-property laws.

09

celvenna™ Branding

The celvenna™ name, branding and visual identity may not be used in a way that falsely suggests ownership, authorization, affiliation or endorsement.

10

User-Submitted Information

When you provide information through checkout or customer support, you are responsible for ensuring that it is accurate and that you are authorized to provide it.

11

Reviews and Feedback

Where feedback or reviews may be submitted, such submissions should be genuine, relevant and lawful.

Content should not contain fraudulent claims, malicious material or unlawful violations of another person's rights.

12

Third-Party Services

The website may rely on third-party services for hosting, checkout, payments, analytics, security and communications.

13

Third-Party Links

celvenna.com may contain links to third-party websites or services. Those services operate under their own terms and policies.

14

Website Availability

Continuous access cannot be guaranteed. Maintenance, software updates, security work or service-provider issues may temporarily affect availability.

15

Website Security

Users must not attempt to bypass security controls, gain unauthorized access or interfere with normal website operation.

16

Account and Credential Security

Where account or saved-checkout features are available, customers are responsible for protecting passwords, devices and access credentials.

17

Purchases Through the Website

Purchases are governed by our Terms and Conditions, Payment & Security, Shipping Policy and Return & Refund Policy.

18

Customer Support Use

Customer-support channels are intended for genuine product, order, payment, shipping, return and policy questions.

19

Changes to Website Content

We may update product availability, website layout, product information, features or presentation as the store develops.

20

Mandatory Rights

Nothing in these Terms of Use is intended to exclude rights that cannot lawfully be excluded.

21

Changes to These Terms

These Terms of Use may be updated when website functionality, store practices or applicable requirements change.

Company & Customer Support

Storefront Brandcelvenna™
Legal Company NameShenzhen Qimao Cultural Communication Co., Ltd.
Owner / RepresentativeLiang Yanhao
Business AddressRoom 809, East Tower, Coastal Building, No. 15 Haide 3rd Road, Haizhu Community, Yuehai Subdistrict, Nanshan District, Shenzhen
Customer Support Emailservice@celvenna.com
Customer Support Phone+86 137 3550 7436
Customer Service Hours8:00 AM – 10:00 PM Daily