Agreement to These Terms

By placing an order through celvenna.com, you agree to these Terms and Conditions and the store policies applicable to your purchase.

Store Operator

celvenna™ is owned and operated by Shenzhen Qimao Cultural Communication Co., Ltd.

Shenzhen Qimao Cultural Communication Co., Ltd. operates celvenna.com and is responsible for the operation of the online store and its customer-service activities.

Owner / Representative: Liang Yanhao

Product Scope

celvenna™ offers family games, wooden strategy games, tabletop games, learning activity products, indoor challenges and outdoor-friendly games.

Products may include chess and checkers, word tile games, dominoes, bingo, tumbling towers, hook games, air hockey, foosball, cornhole, bowling, magnetic darts and other play products.

Product Information

We aim to present product descriptions, photographs, included components, available options and pricing clearly.

Customers should review the individual product page before submitting an order.

Product Appearance

Wood grain, finish, color, printed details, packaging and other visual characteristics may vary slightly from photographs because of lighting, screen settings or normal production variation.

Age Suitability and Supervision

Customers should review product information and any age guidance or warnings provided on the relevant product page, packaging or instructions.

Products containing small components, projectiles, magnets, cords, hooks or other game pieces should be used with appropriate supervision where necessary.

Product Availability

Availability may change. If an item becomes unavailable after an order has been submitted, we may contact the customer regarding the affected item and available next steps.

Prices

Product prices are displayed on celvenna.com and during checkout. Customers should review the final order total before submitting payment.

Pricing or Display Errors

If an obvious pricing, technical or display error materially affects an order, we may contact the customer before fulfillment continues.

Accepted Payment Methods

• PayPal
• Visa
• Credit & Debit Cards
• Apple Pay
• Google Pay

Available methods may vary according to device, browser, location and checkout availability.

Payment Authorization

Payment authorization is controlled by the bank, card issuer or payment provider. Submitting an order does not guarantee successful payment authorization.

Billing Information

Customers are responsible for providing accurate billing information and using a payment method they are authorized to use.

Order Confirmation

An order confirmation or acknowledgement may be generated after checkout.

Where additional information is required, customer support may contact the customer before processing continues.

Processing Time

Orders are generally processed within 2–4 business days.

During busy periods, processing may take up to 5 business days.

Shipping Transit

For U.S. destinations, standard transit is generally 10–15 business days after dispatch.

Delivery Estimates

Delivery periods are estimates rather than guaranteed arrival dates. Transportation issues, weather, address problems, customs processes or service-provider delays may affect delivery.

Customer Delivery Information

Customers are responsible for providing a complete and accurate delivery address. Incorrect information may result in delay, failed delivery or returned shipments.

Order Changes

Contact customer support as soon as possible if you need to request a change. Changes cannot be guaranteed after processing or fulfillment has begun.

Order Cancellation

Cancellation requests should be submitted as soon as possible. Cancellation cannot be guaranteed once processing, packing or fulfillment has begun.

Damaged Products

If a product arrives damaged, contact customer support with the order details.

Photos of the product and packaging may be requested where helpful for reviewing the issue.

Missing Game Pieces

If a game appears to be missing pieces, blocks, tiles, markers, balls, rings, score components or other included parts, contact customer support.

Incorrect Products

If the product received does not match the order, contact customer support and identify both the ordered and received item.

Returns

Eligible return requests may be submitted within 180 days after confirmed delivery.

Customers should contact customer support before sending anything back.

Return Destination

The business address shown on celvenna.com is not automatically a return warehouse.

Customers should follow the approved return instructions provided by customer support.

Authorized Return Costs

For eligible authorized returns involving damaged, defective, incorrect or incomplete items, a prepaid return method or approved reimbursement may be provided where applicable.

Refund Processing

Approved refunds are generally processed within 5–10 business days after approval to the original payment method.

Banks and payment providers may require additional time before a refund becomes visible.

Exchanges and Replacements

Where appropriate, customer support may discuss an exchange, replacement or another available resolution.

Availability is not guaranteed for every request.

Customer Responsibilities

• Review product information before ordering.
• Provide accurate billing and delivery information.
• Use products according to their intended purpose.
• Provide appropriate supervision where required.
• Keep small pieces away from children where relevant.
• Follow approved return instructions.

Fraud Prevention

Orders may be reviewed where information appears inconsistent or unusual activity is detected. Additional verification may be requested where reasonably necessary.

Events Outside Reasonable Control

Order processing or shipping may occasionally be affected by transportation disruption, severe weather, service-provider interruptions, customs procedures or similar circumstances.

Mandatory Consumer Rights

Nothing in these Terms and Conditions is intended to exclude rights that cannot lawfully be excluded under applicable consumer-protection laws.

Changes to These Terms

These Terms and Conditions may be updated when store practices, website functionality, services or applicable requirements change.