Shipping Policy

Processing · Transit · Tracking · Delivery

Shipping Policy

This Shipping Policy explains order processing, shipping estimates, tracking, delivery issues, address changes, damaged packages and incomplete shipments.

ProcessingGenerally 2–4 business days.

Busy PeriodsProcessing may take up to 5 business days.

U.S. TransitGenerally 10–15 business days after dispatch.

Order Processing

Orders are generally processed within 2–4 business days.

Busy Periods

During periods of increased volume, processing may take up to 5 business days.

Processing vs. Transit

Processing occurs before dispatch. Shipping transit begins after the order has been dispatched.

Shipping Availability

Shipping availability depends on destination and checkout options.

U.S. Transit Estimate

For U.S. destinations, standard transit is generally 10–15 business days after dispatch.

Shipping Charges

Any applicable shipping charges are displayed during checkout before payment is submitted.

Delivery Estimates

Delivery periods are estimates rather than guaranteed arrival dates.

Factors That May Affect Delivery

Transportation disruption.
Weather conditions.
Address problems.
Customs procedures.
Service-provider delays.
High shipment volume.

Tracking Information

Where tracking is available, tracking information may be provided after dispatch.

Delayed Tracking Updates

Tracking may not update immediately. A temporary lack of activity does not necessarily mean a shipment has stopped moving.

Delivery Address

Customers are responsible for reviewing the delivery address before submitting the order.

Address Changes

Contact customer support as soon as possible if an address correction is needed. Changes cannot be guaranteed after processing begins.

Split Shipments

Some orders may arrive in more than one package. Individual packages may have different tracking details or arrival dates.

Delayed Delivery

If an order has not arrived within the expected range, contact customer support with the order details.

Potentially Lost Shipments

If shipment information suggests that a package may be lost, contact support so available tracking information can be reviewed.

Marked Delivered but Not Received

If tracking shows delivered but the package cannot be located, check:

The normal delivery area.
Other household members.
Building reception or mailroom staff.
Nearby safe locations.

Damaged Game Packaging

If the shipping package arrives damaged and the game inside appears affected, contact customer support.

Photos of the outer package, inner packaging and product may be helpful.

Damaged Wooden Components

If a wooden board, frame, game base, tower block or another wooden component arrives cracked, broken or damaged, contact customer support.

Missing Components

If a shipment appears incomplete or a game is missing included pieces, contact customer support after checking all packaging materials.

Incorrect Delivery

If the product received does not match the ordered product, contact customer support.

Duties, Taxes and Local Charges

Where destination-specific duties, taxes or import-related charges apply and are not collected during checkout, they may be assessed separately by relevant authorities or service providers.