Accepted Payment Methods

• PayPal
• Visa
• Credit & Debit Cards
• Apple Pay
• Google Pay

Payment Availability

Available payment methods may vary according to device, browser, location and checkout configuration.

Final Order Total

Customers should review product prices, shipping charges, taxes where displayed, discounts and the final order total before submitting payment.

PayPal

PayPal may be used when displayed as available at checkout. PayPal transactions remain subject to PayPal authorization and account requirements.

Visa

Visa may be used when displayed as available during checkout. Authorization remains subject to the issuing bank and payment-security checks.

Credit & Debit Cards

Eligible credit and debit cards may be used when displayed as available at checkout.

Apple Pay

Apple Pay may be available when supported by the customer's device, browser and checkout configuration.

Google Pay

Google Pay may be available when supported by the customer's device, browser and checkout configuration.

Payment Authorization

Payment authorization is controlled by the bank, card issuer or payment provider.

Billing Information

Customers should provide accurate billing information that corresponds with the payment method used.

Declined Payments

Payments may be declined because of issuer restrictions, billing-information mismatch, insufficient authorization or security checks.

Pending Authorizations

A temporary pending authorization may sometimes appear even if an order is not completed.

Release timing is controlled by the relevant bank or payment provider.

Payment Information Handling

Payment information may be handled by checkout and payment-service providers used by the store.

Checkout Security

Technical safeguards and service-provider security measures may be used to support secure checkout and payment processing.

Fraud Prevention

Orders may be reviewed where transaction information appears inconsistent or unusual activity is detected.

Duplicate Charges

If you believe a transaction was charged more than once, review the payment statement and contact support with the relevant order details.

Unrecognized Transactions

If you see a transaction you do not recognize, contact your payment provider promptly.

If it appears connected to celvenna.com, you may also contact customer support.

Approved Refunds

Approved refunds are generally processed within 5–10 business days after approval to the original payment method.

Bank Posting Time

Banks and payment providers may require additional time before a processed refund appears in the customer's account.

Payment Disputes

If you believe there is an order or payment issue, contact customer support so available information can be reviewed.

Payment Support

Email: service@celvenna.com

Phone: +86 137 3550 7436

Customer Service Hours: 8:00 AM – 10:00 PM Daily